Raven RSM
- Client Name
- Raven RSM
- Website
- www.ravenrsm.com
- Year
- 2021
- Categories
- eCommerce, Professional Services
A brand at a crossroads
For over 40 years, BC-based Raven Rescue has built a hard-earned reputation as Canada’s go-to source for safety and rescue services, equipment, and training.
Its team spans the whole of Canada and is unified by a vision to make Canadians safer, smarter, and more prepared to face the unexpected—whatever that might look like. Raven’s digital presence serves multiple purposes with an expansive offering and nationwide reach. As a marketing website, it educated existing and prospective clients and trainers on its various offerings – from courses and services to the rescue equipment it sells. But the website serves an equally crucial operational role in facilitating business transactions such as product sales, safety course sign-ups, and consultation.
That said, over the years, with each iteration, Raven’s website transformed into a frankensite; a digital spaghetti of disparate technologies and platforms that eventually began to work against its brand equity and decreased operational efficiency.
Raven needed a brand and digital reset, and boy were we eager to help.
Services
- Branding
- Creative Direction
- Website Design
- Wordpress Development
- eCommerce Development
- Information Architecture
- Copywriting
A powerful brand looking to achieve new heights
Knowing who you are and what you stand for is central to crafting a powerful brand and website. Luckily for Raven, their culture and purpose were never in question – they just needed a way to express themselves visually and digitally.
We began with a visual refresh of the Raven brand, guiding its Leadership team through various concepts before landing on their final logo – an anagram, or capital “R”, that displays the silhouette of a raven in its negative space.
This wordmark, paired with a bold typeface and vibrant colour palette, provided the bones of a broader visual language that communicates Raven’s strength, passion, and commitment to protection and safety.
Untangling a technical nest of complexity
More than just a new and improved digital brochure, Raven’s new website needed to facilitate business transactions and functions critical to its operations. The process began with a deep technical analysis where Massive’s team of strategists and developers dissected its various integrations, content, and functional and operational requirements.
With its technical and operational needs clearly spelled out, we went to work architecting a technical stack built on WordPress (WooCommerce) with integrations to Hubspot and various best-of-breed booking, scheduling, and analytics tools.
All roads lead to home
With an offering spanning from equipment sales to training and rescue services, it was critical Raven’s new website provided a bulletproof user experience. Whereas the old website was a patchwork of three different digital properties, the new website brings Raven’s three divisions together under one unified roof.
Through card-sorting and various UX workshops, we simplified the site’s complex navigation with clear nomenclature and intuitive categorization, allowing users to get to where they want to go in as few clicks as possible.
Strategic use of colour supports user wayfinding, along with consistent tagging that facilitates filtering and toggling for equipment, training, and services.
Raven’s expert trainers and technicians were brought centre-stage with a “Meet our Instructors” page and individual bios.
Finally, custom post types and dynamic modules allow Raven to pull in similar or related content, products and FAQs, deepening user engagement, and boosting conversions.
